ORGANIZATIONAL AND LEGAL MECHANISMS OF THE FUNCTIONING OF TELEPHONE "HOT LINES" OF AUTHORITIES OF EXECUTIVE AUTHORITIES

Abstract

The article analyzes the current state of organizational and legal mechanisms of functioning of telephone "hotlines" of executive authorities in Ukraine. Attention is focused on the main problematic aspects of the implementation of public policy in the research area. The basic principle of operation of "hot lines" on the example of a government telephone hotline is considered. The question of necessity of elimination of existing gaps in the legislative base and its improvement is solved.

They came to the conclusion that the legislative provision on the definition of a single review period for all types of appeals in some way makes it impossible to fully enforce the right to an oral appeal.

In a study of the typical structure of the Order of Operation of any "hotline" identified a list of basic requirements that should be recorded in each section.

 The activity of the state agency “Government Contact Center”, which provides the work of the government “hot line”, whose specialists accept appeals to all central executive bodies, is analyzed.

They emphasized on the Order of interaction between the executive authorities, the Cabinet of Ministers of Ukraine Secretariat and the Governmental Contact Center, according to which communication between citizens and representatives of governmental structures is carried out. The concept of creation of the National system of processing of appeals of citizens, implementation of which was planned for 2013, is not overlooked, but today its provision is at different stages of implementation, and some items have not been fully implemented.

However, despite these shortcomings, one can confidently refer to the government's hotline as the most successful social project in terms of relations between citizens and executive authorities. It is thanks to this hotline that millions of citizens, and not only from Ukraine, are able to contact the authorities on a 24-hour basis and express their dissatisfaction, request, complaint, proposal, and not rarely gratitude.

In general, let us come to the conclusion that the main problem is the imperfection and significant gaps in the existing legislation in our field of study.